Went here to pick up. After confusing missives to incoming drivers, parked it illegally to await further directives. No tractors allowed onsite - you must park remotely and walk to plant. I'm in the middle of a ghetto - wtf? Proceed to check in. Oops, there will be a 6 hr wait as they're behind. Drop trailer and head to nearest rest area (area truckstops are a joke) and chill. Wait for daylight to ensure unaccossted p/u of trailer. Then, time to scale. I didn't have a a KY ABC permit, so off to wherever out of route to scale. NEVER AGAIN. Friends wouldn't recommend this shipper, neither will I.