| Don't take this the wrong way, but I think you screwed yourself here.
I haven't owned a truck in quite a while, and don't know what the typical warranty is on work like this, but I am not going to spend thousands of dollars on work without a significantly longer written guarantee.
I also wouldn't have allowed work like this to be done somewhere like this. You need well trained technicians doing work like this. Might cost more upfront, but you put yourself at high risk in situations like this.
They have a 30 day guarantee, and while I think it was poor workmanship, there isn't much you can do. Actually, there isn't anything you can do other than hope this guy has good business ethics, which doesn't appear to be the case.
I really hate to see this happening to you or any other O/O, given the struggles that the industry is facing already. I hope this situation doesn't cripple your business. |