Pilot Travel Centers LLC – which boasts of being the largest over-the-road diesel retailer in the U.S. – is the latest truck stop chain to stop accepting Visa and Mastercard at the pump.
Baumann, an OOIDA member and company driver from Michigan City, IN, said he just wants to use his card at the pump to save time rather than go inside and pay at the fuel desk.
The change was made so Pilot could stop hemorrhaging “significant” quarterly losses due to chargebacks, according to Mitch Steenrod, senior vice president and chief financial officer for the Knoxville, TN-based Pilot.
Chargebacks are a credit card process by which credit card banks bill merchants after a cardholder claims either fraud or incorrect charges, according to the New York State Department of Taxation and Finance.
Chargebacks are used when credit card fraud occurs, and occasionally during “friendly fraud,” when a consumer uses their card but reports it as a fraudulent charge.
If a customer uses a credit card and disputes the charge or the amount charged, Pilot has little evidence to fight a bill from the card company, Steenrod said.
“If it’s done at the pump terminal, I can’t prove it because I don’t have a signature, so there’s no way to stop it,” Steenrod told
Land Line Magazine.
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